thPAYMENT POLICY

After a confirmation has been emailed to you, a courtesy hold requires payment within 5 working days to secure the reservation.

For places that have a wait list, a 24hr courtesy hold will be offered.

APPOINTMENT CANCELLATIONS

It is your responsibility to read and understand our cancellation policy before making a reservation.

Naturally, no one books with the intention of cancelling or postponing their consultants, but unexpected things do happen, so please contact me if this does occur to avoid being charge a cancellation fee.

DEFINITIONS

“Cancellation” is defined as not attending your scheduled Nutrition or Counselling appointment, including postponing or rescheduling.

“You” refers to the client booking the appointment with Essential Inner Soul.

“We” refers to Essential Inner Soul Nutrition Counselling.

CANCELLATION POLICY

If you cancel your appointment, Essential Inner Soul does not offer refunds for any reason. A portion of your payment may be used as credit for another appointment to be taken within two years of your original date.

Depending on when you cancel, cancellation penalties may apply.

Exceptions to our policy cannot be made for any reason. We do not offer credit for a client arriving late or leaving early.